St. Louis Cold Drawn, Inc./Quality Engineered Steels, LLC - Manufacturers of cold drawn steel bars.

 Cold Drawn Steel Bar Manufacturing Facilities in St. Louis MO, West Virginia, and Monterrey, Mexico


 
cold finished steel bars
Cold Finished Steel Bar Manufacturing
cold finished steel bars

::: Customer Satisfaction Survey

At St. Louis Cold Drawn, Inc. / Quality Engineered Steels, LLC we believe that feedback from our valued customers is vital to our success.  We greatly appreciate your cooperation in helping us to uphold our promise for quality products and satisfied customers.

Please select one answer for each question, then press the "Submit" button. Survey is completely anonymous unless you choose to identify yourself in one of the "Comment" fields below.


Customer Survey

1. Availability of our customer service personnel:
Always Available     Available Most of the Time     Hard to Reach

2. Timeliness in returning your phone calls:
Immediate (within 15 minutes)     Within One Hour     Same Day

3. Urgency in conveying your needs to the mill and management:
My needs are always taken seriously and feedback is constructive.
Personnel do not always understand my issues.
Personnel never seem to understand my issues.

4. Notifies you of pricing or surcharge announcements:
Always done in a timely and accurate fashion - above average.
Most of the time I know where St. Louis Cold Drawn/Q.E.S. stands on these issues.
 Lacks accuracy and consistency.

5. Keeps you informed of repromises and order changes in a timely fashion:
Always     Most of the Time     Never

6. When you talk to STLCD/QES personnel, how satisfied are you with our:
Completely
Satisfied		Satisfied Somewhat
Dissatisfied		Very
Dissatisfied
A. Courteous & friendly people
B. Ability to answer your questions quickly
C. Patience taken to thoroughly address your needs
D. Overall service

7. Product Delivery Overall
Exceeds
Expectations
 Meets
Expectations
Below
Expectations
A. Arrival within your time window
B. Steel properly identified
C. Shipment papers complete & correct
D. Steel received as ordered
E. Test report accuracy
F. Quality of product

8. How does STLCD/QES rate with the competition in the following areas?
Better Than
Equal To Less Than
A. Customer service response time
B. On-time delivery performance
C. Pricing
D. Quality
E. Accuracy of paperwork
F. Eagerness to satisfy your needs
G. Claim resolution

9. As a percentage, how much of your business do you award to St. Louis Cold Drawn/Quality Engineered Steels?
0-10%         11-25%          26-50%         51-100%

10. What are the current business hours of your purchasing department?
Business Hours:      Time Zone:

11. How often do you contact STLCD/QES customer service personnel?
Several Times a Day     Daily     Weekly     Monthly

12. Would you prefer to correspond with STLCD/QES personnel by phone or email?
Phone     Email

13. Could you benefit from services beyond your working hours?

Comments:

14. Is your company a QS or ISO9000 registered company?
Yes     No

15. Comments or thoughts on how we might improve our service to you.

Comments:


16. If you'd like us to contact you to discuss some issues with you personally, please provide
your name and phone number below:

                  

17. Please list anything that you think would be a helpful addition/change to our website:

                

    
 
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